“In the last few decades it has become conventional wisdom that we are seeing a decline in customer service. I have experienced that as have many of my friends. But there is one place where customer service is not only still alive and well, but truly exceptional. And that place is Chicago Hearing Services at 5600 W. Addison in Chicago. When some issues arose, they were right there to address them patiently and without question until resolved. I have never experienced such wonderful service and because of them I am enjoying hearing everything clearly and naturally once again. And I can’t pass up mention of the staff, Miriam. They both treat patients with the utmost of respect and sensitivity. I highly recommend that anyone who is looking for exceptional audiology and hearing aid service to visit Chicago Hearing Services. They will not be disappointed.”
“It was 2001 and I finally got tired of saying “What did you say?” or “Would you repeat that?” or “Huh” and admitted to myself that I needed hearing aids. Two of my friends who already were using hearing aids recommended I make an appointment with Chicago Hearing Services. Thirteen years later I can honestly say “What a lucky day for me when I walked into Chicago Hearing Offices.” Dr. Marie is conscientious, considerate and dedicated to helping solve any hearing problems. He makes himself available to his patients, especially in stressful times and emergencies.”
A very very grateful hearing impaired person.
“At 68.5 years old I realized I had to treat my hearing loss. I came under the care of Chicago Hearing Services. After very professional testing and a trip to an ENT, I was made aware that my hearing loss ranged from mild to profound. Thereafter, I was fitted with custom ear molds and ReSound hearing aids. Over the last few weeks adjustments have been made and that process will continue.
I have found Dr. Vetter to be a friendly and caring professional woman. Today I became emotional when I thanked her telling her that she has indeed changed my life. I will be forever thankful. ”
“It has been a little over 4 months that I have been fitted with hearing aids from CHS and the experience has truly been very gratifying and rewarding. The whole organization was truly responsive and completely accommodating.”
J. L. V
“I cannot rave enough about Chicago Hearing Services. Recently I took my elderly mother to address her hearing impairment. Both of us found them extremely personable, knowledgeable and extraordinarily conscientious. The experience came as a great relief especially under such sensitive circumstances. They worked tirelessly to insure the concerns of my mother. You can tell they care about their patients. The hearing aids significantly improved my mother’s quality of life. Both of us received 5 star care and service. My mother and entire family can’t thank all of you enough!”
“I am so happy I found Chicago Hearing Services and especially Dr. Marie Vetter. She has been extremely responsive to questions and concerns. This has been especially important as we BOTH become accustomed to the Resound Linx and the connection to the iPhone.”
“Dr. Vetter helped my 90-year old father with new hearing aids. He was reluctant to get new ones, thought he only needed one, was worried about the money, etc. Dr. Vetter was able to address all of his concerns and helped us with the benefit he was eligible for to help defray the expense. She’s delivered on every commitment in terms of quality and service. It’s been three years and my father and his hearing aids are still going strong. Personally, I have a sense of satisfaction knowing that Dr. Vetter gave us the best advice as to the type of hearing aid that would work best for him and she has been available for any question or follow-up we’ve had”
Angela, patient’s daughter
“FIVE stars for CHS, staff, and especially Dr. Marie Vetter-Toalson!!!
My mom’s hearing was getting progressively worse each year, and she decided she was ready for hearing aids. We could not be happier with the results. This is the place to go and the professionals to see for a wonderful, caring, patient, and positive experience with not only choosing the right hearing aids for your individual needs, but everything that goes along with getting them fitted and adjusted properly so that you actually wear them and use them because they work. There was no high pressure sale, & no dropping the ball after my mom got them. Dr. Vetter-Toalson was always available to address any issues my mom had until the hearing aids were adjusted properly for her. She really cares about her patients. My mom was very comfortable with her knowledge and her exceptionally sympathetic bedside manner. Most importantly, the results speak for themselves. My mom actually wears her hearing aids – everyday! And when I tell her that I love her, she hears me – every time!”
Dr. Vetter-Toalson is truly a bright Ray of sunshine in a field of professionals that have been less than helpful. I can’t thank you enough for making at least some aspect of my father’s care feel easy!!!
Dr Vetter is terrific! I had hearing loss for quite some time and finally decided to go and get tested. Not to surprise I had significant hearing loss and needed hearing aids. Dr Vetter helped explain what to expect while the tests were being done. She also sat down with my wife and me to go over my options as to what I can best work with. Needless to say, I am extremely happy and would recommend Dr Vetter to anyone who needs help with their hearing. Both Dr Vetter and her receptionist are highly professional and personable.
“HOLY CRAP! Dr. Marie Vetter was fantastic and incredibly helpful. A true professional and someone who really cares about what she does. I would highly highly recommend Chicago Hearing Services. To all of my musician friends, please stop in, receive a hearing test and get yourself some custom fitted hearing protection!”
Dr. Vetter is amazing! She was so kind and helpful. She spent so much time with me and made me feel comfortable by explaining everything she was doing.
She gave me my first pair of hearing aids which made me kind of nervous especially since I’m 21 but she put me at ease. No one knows that I wear hearing aids unless I tell them because they’re so small and can’t even been seen when my hair is up. She even set me up with something that streams the sound from the TV directly into my hearing aids.
I never want to see another provider for my hearing issues. I’d recommend Dr. Vetter to everyone I know!!
“As the wife of a hearing impaired person I well understand the difficulties that this handicap creates. Your life changes both inside and outside of the home. Just so you are aware that it does not have to stay that way once you make the choice to look for help. Dr. Marie Vetter succeeded to make my life easier. Sure… there are audiologists around, but it took us years to find the right one to have my husband hear well. Having someone that takes so much pride when you can hear well also improves our life. Once you learn that you don’t have to allow this lack of hearing to take you down, you wonder why you let it go unattended for so long.”